Red Rock Resort, Las Vegas

Invitation-only means an exceptional experience, on us

Coordinated by your personal concierge, a schedule is tailored to your professional goals and company priorities.

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Complimentary Pass

Inventive learning, renown speakers, executive networking. All free to you.

flight

Travel Reimbursement

$200 of your travel is covered if you’re trekking over 100 miles to attend.

local_hotel

Accommodations

Your first night’s stay is on us and a discounted rate is available thereafter.

restaurant

5 Star Catering

All of your meals and libations are complimentary throughout the event.

Join CX's Distinguished Upper Tier

A curated audience reserved for the senior level of the Fortune 500 and mid-market puts you in exceptional company.

250+

Affluent Peers

Meet the people who are just as invested in better marketing as you are.

30+

Influential Leaders

Learn valuable strategy components from today’s very best.

30+

Proven Solutions

Meet industry leading solution providers, hand picked for your priorities.

1.5K

Connections

Take this unprecedented opportunity to connect with high profile execs.

A curated experience to cultivate achievement

Based on your specific areas of responsibility, challenges and interests we’ll craft a personal agenda that paves your path to success.

3

Days of Insight

Jump in the discussion through focused educational sessions and networking opportunities.

35

Innovative Sessions

Keynotes, plenary sessions, industry panel discussions, case studies and more.

6

Networking Opportunities

Tie into contemporaries and mentors exploring the same growth mindset as you.

10

Research Meetings

Meet one-on-one with executives delivering cutting edge solutions and technology.

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Peer-Led Education

The CONNECT Steering Committee consists entirely of your contemporaries, meaning we tackle the themes that have profound significance to your performance as a marketer.

FEATURED SPEAKERS

Key Themes

close Predictive Analytics, Personalization and Optimization

It’s all about the personal touch, in today’s CX world, if you don’t have it then you’ll fall behind. This track will explore how to attain and implement predictive analytics to deliver a personalized and optimized Customer Experience.

It’s no secret that AI and Data are two keys to the future, this track will focus on these two transformative elements and how they are changing the world of CX.

Touchpoints! How to mark them, hit them and ensure you are not missing any throughout the entire customer journey.

Many Marketing professionals understand their functions but have a hard time measuring and conveying results; this track will explore different tools and methods to quantify the role of the Marketer.

Gone are the days where a company can allow itself to interact with a customer on a singular platform, join this track to learn more about social media and other various channels, how to manage multiple platforms, and how to maximize each to the fullest.

It starts with you and your team! This track will focus on everything from strategy, implementation, transformation and leadership.

CMO 2019 High Profile Speakers

Strategic endeavors and skillful insights from 30+ seasoned executives address the challenges in today’s customer experience landscape.

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Patrick Kelly

AVP, Digital Product Development

USAA

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Michelle Musgrove

Vice President, Customer Experience Strategy & Governance

AARP

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Todd Unger

Chief Experience Officer, SVP Physician Engagement

American Medical Association

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Amy Barzdukas

Executive Vice President and Chief Marketing Officer

Plantronics

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Raja Banerji

Global Head of Industry Marketing

Tata Consultancy Services

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Chandar Pattabhiram

Chief Marketing Officer

Coupa

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Yolanda Murphy

Vice President of Communications, Technology Services

Northrop Grumman Corporation

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Ash Parikh

SVP Marketing

Informatica

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Samuel Berestizhevsky

Vice President and General Manager, Analytics Products

Korn Ferry

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Deborah Benard

Senior Vice President, Head of Digital Marketing

SunTrust Banks

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Joe Garber

Global Head of Influencer Marketing

Micro Focus

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Staci Johnson

Vice President of Marketing

Roth Staffing Companies

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Reid Leslie

Vice President, Marketing

Applebee's

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Rachel McClary, PhD.

Chief Marketing Officer

Arcserve

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Leela Srinivasan

CMO

SurveyMonkey

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Kevin Fuller

Senior Vice President, Global Product & Brand

Nu Skin Enterprises Inc.

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Maria Weaver

Senior Vice President, Global Marketing

Comcast Cable Advertising

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Lance Loveday

CEO

Closed Loop

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Varun Kohli

Head of Global Demand, PMO and Strategic Marketing

Symantec

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Solomon Thimothy

CEO

DMA l Digital Marketing Agency

CX Spring 2019 Full Agenda

Your personal concierge will craft a custom schedule based on your interests and priorities.

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CX 2019 Executive Steering Committee

Experienced customer experience leaders work with us to focus our program on the developments in customer experience that will move the needle at your company.

Steering Committee Members

Andrew Dubin SVP Planning & Merchandising
Victorinox AG
Anita Ganti Senior Vice President
Wipro
Carmin Gade Chief Experience Officer
MedVet
Dave Ragals Senior VP, Customer Success
IgnitionOne
Desiree Wolfe SVP
Webster Bank
Greg Chase Vice President, Guest Experience Strategy & Insights
MGM Resorts International
James Fette Vice President, Customer Insights
Fidelity Investments
Jeff Marcoux VP Marketing & Futurist
TTEC
Jeremy Gilman Senior VP, Strategy Brand & Customer Experience Innovation
DMI
John Guillaume VP Product Management & Design
Comcast
Matt Matsui Chief Product Officer
Calabrio
Michael Mayers Director
Native Instruments
Mike Mayer Vice President of E-Commerce
U.S. Electrical Services
Patrick Kelly AVP, Digital Product Development
USAA
Tina Swanson VP Customer Experience
Restaurant Technologies
Todd Cribb VP Digital Product
UMB Bank
Veronique Montreuil VP Global Customer Success
INAP
Wavinya Mungala - Muigai Head of Corporate Communication & Customer Experience
Higher Education Loans Board

An Esteemed Audience

Over 80% of the Fortune 100 joins us each year for what has been voted the “most effective trade show” for over a decade. Use our tools to demonstrate ROI to your C-Suite.

Attendee Testimonials

Attendee List

2019 Exhibitors

CONNECT CX Innovation has quickly become established as the “deal generating show”.

Exhibitor Testimonials

Exhibitor List

About CONNECT CX Innovation

CONNECT CX Innovation is an invitation-only trade show for Customer Experience executives that bridges you to the most profitable solutions and information for your crowning priorities.

Have Questions?

We’ve answered a few FAQs to get you started. For any other questions, please don’t hesitate to contact us!

Our Team

Josh Ridener

Conference Director
(424) 334-5140
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Marin Silvers

VP of Operations
(424) 334-5141
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Marissa Marsh

Attendee Relations Executive
(424) 313-1172
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Danielle Tal

Conference Producer
(424) 389-3452
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Maddie Sapigao

Account Executive
(424) 313-1167
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Eli Zuck

Sales Manager
(424) 204-0855
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Ante Kvartuc

Event Executive
(424) 313-1399
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Hotel and Travel

Your conference pass includes overnight accommodations, travel reimbursement, meals and cocktail receptions.

The Hotel

The Red Rock Casino Resort & Spa, Las Vegas

Luxurious accommodations, an Eden-esque pool nirvana complete with waterfalls, sumptuous spa treatments, award winning restaurants, miles of trail and a top notch casino–all overlooking the stunning Red Rock Canyon National Conservation Area.

Nestled at the entrance of the Red Rock Canyon National Recreation area,  just minutes from the Strip, Red Rock Resort Casino & Spa offers the best of both sides of Vegas. Enjoy the shows, the gambling, and all the pizazz Vegas is famous for, or feed your thirst for adventure with mountain climbing and exploration. Stunning views and an even more stunning atmosphere make Red Rock one of the best that Vegas has to offer.
Accommodations must be booked through the conference organizers and not through the venue directly. We cover the first night and offer a discounted rate. Spouses welcomed. For reservations please contact:
Red Rock operates a complimentary shuttle to and from McCarran Airport (LAS). The shuttle schedule is located here. Taxis and other ride sharing is also available and cost approximately
Red Rock Resort, Casino & Spa | 11011 W. Charleston Blvd. Las Vegas, NV 89135
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