Attendees will learn how to derive significant performance improvements by transitioning to a single, collaborative Sales & Operations Planning function with customers by implementing Demand-Driven Value Network (DDVN) practices, and how to leverage customer analytics for greater results using Vendor Managed Inventory (VMI) best practices. By joining forces with customers to focus on inventory “sell-out” and harnessing data closest to the purchase transaction, companies can turn “big data” into actionable intelligence to deliver better decision-making, increased forecast accuracy, higher sales, and superior service.

Key Take-Aways

• Gain understanding of successful change management requirements, including internal investment and organizational structure considerations, and partner capability assessments
• Learn key requirements for building your own DDVN and VMI roadmap
• Discover the wide range of benefits DDVN and VMI adoption can offer, including greater transparency and agility, reduced supply chain costs and improved retailer performance
• Learn how to connect, gather and analyze data across multiple internal and third-party data sources to enable real-time business performance management, drive insights, enable faster decision-making

An unrelenting increase in the complexity of our organizations, business models, and supply chains combined with unprecedented volumes of data being made available has caused a sort of “paralysis by analysis” in modern companies. Whether a poor decision is made based on faulty information, or even if the right decision is made after much delay, the cost implications can be immense. This session will cover the holistic approaches required to break this decision making barrier, including:

Key Take-Aways

• How operating models & business processes can be tweaked to expedite decision making
• How Data Management & Visualization can improve the reliability of your information while making it available in a format easily consumable by all decision makers
• How recent advancements in Machine Learning provide the ability for both tactical and strategic decisions to be made automatically, reducing decision fatigue and placing focus on areas where a “human touch” is required

Today’s consumers are smarter and more demanding shoppers than ever.  To drive customer loyalty, your supply chain must operate flawlessly.  However, you rely heavily on an extensive ecosystem of vendors and other trading partners to execute your supply chain.  Digitizing the buying and fulfillment process, driving visibility, improving collaboration, and vendor compliance, are all essential components of an agile supply chain that minimizes risk and improves consumer satisfaction. This session will explore how Stage Stores digitized and automated its vendor compliance program leveraging OpenText deductions management—driving significant savings to the bottom line, while also improving vendor relationships and satisfaction.

Key Take-Aways 

• How to improve vendor compliance AND improve relationships simultaneously with transparency and real-time information sharing
• Best practices for streamlining supply chain and procurement processes with improved data quality
• Lessons learned in moving from vendor deductions capture to deductions avoidance
• How digital business networks can improve profitability and accelerate growth for your business

Consumers are going to return products — that won’t change. In fact, many consumers will make multiple purchases with the intent to return what doesn’t fit their need. In online commerce, returns aren’t after the purchase, they’re part of the purchase now and are a key factor in forging a continuing relationship with shoppers. Winners in the new economy will get away from treating returns only as a cost and will see it as a competitive opportunity to engage with customers and earn loyalty! Where data show that 92% of shoppers will buy from you again if returns are easy, exceeding their expectations on both purchases and returns will pay off.

Key Take-Aways

• Learn how to setup a value-added omni-channel return solution. You’ve spent money and time creating a seamless omni-channel purchase experience. See how you can do the same with returns
• Profit-driving insight into important customer loyalty and purchase behavior can be extracted from a return solution that captures the proper data. See what that looks like
• Acting on that data is business-critical for sourcing, pricing, policy setting, and promotion
• Leveraging the right reverse supply chain partners can provide faster speed to credit for consumers, maximize value of inventory, reduce your freight/transportation spend and minimize your carbon footprint. Find out how