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Freshworks

Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales, and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of Saas products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.

Founded in 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India.

Freshworks is a 3,000+ team headquartered in San Mateo, California, with 12 global offices.

For more information, please visit www.freshworks.com 

 

www.freshworks.com

Products and Services

  • Freshworks 360
  • Freshservice
  • Freshdesk
  • Freshchat
  • Freshsales
  • Freshcaller
  • Freshmarketer
  • Freshteam
  • Freshsuccess
  • Freddy AI for CX
  • Freshworks CRM

Industries Served

  • Not industry specific

Clients Include

  • AmericanExpress
  • Bridgestone
  • Cisco
  • ESS
  • Hired
  • Hello Fresh
  • M&C Saatchi
  • OfficeMax
  • Powerschool
  • Riverbed
  • TeamViewer
  • Unicef
  • Vice Media Group

Client Testimonials

“We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
–Bridgestone

“By the time our IT team gets a ticket, 80% of the work is already done by virtue of automation. It has helped us to consolidate our infrastructure workflow. Not only has it lowered the IT workload, but has put control back into the stakeholder and requester’s hands.”
–Vice Media Group LLC

“Using Freshdesk has been an unmitigated success—it’s deployed on multiple teams and departments and there’s been no pushback.”
–Hired

 

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