ICwhatUC is a visual work platform. It allows you to connect instantly to any customer smartphone using a custom, branded SMS message to initiate an augmented reality video session. No app, no download, no account required, just one click, and your team is connected to anyone.
Once your team has connected to your customer they are able to use our augmented reality markup function to draw on the customer’s screen in real-time, take pictures, link in another expert, all while recording the entire session. Sessions can be bookmarked, shared and produce a complete transcript, eliminating the need to take notes and fill in field reports
Our customers are resolving 40 – 60% of customer issues remotely, in minutes instead of expensive truck rolls and multiple days until an issue is resolved.
In addition, the data-rich video recordings create a library of customer resolutions that the business can use to gain valuable insight into your work with insights you have never had before.www.icwhatuc.com