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ICwhatUC, Inc.

ICwhatUC is a visual work platform. It allows you to connect instantly to any customer smartphone using a custom, branded SMS message to initiate an augmented reality video session. No app, no download, no account required, just one click, and your team is connected to anyone.

Once your team has connected to your customer they are able to use our augmented reality markup function to draw on the customer’s screen in real-time, take pictures, link in another expert, all while recording the entire session. Sessions can be bookmarked, shared and produce a complete transcript, eliminating the need to take notes and fill in field reports

Our customers are resolving 40 – 60% of customer issues remotely, in minutes instead of expensive truck rolls and multiple days until an issue is resolved.

In addition, the data-rich video recordings create a library of customer resolutions that the business can use to gain valuable insight into your work with insights you have never had before.

www.icwhatuc.com

Products & Services

  • augmented reality video calling
  • data analytics platform
  • virtual work custom set up and workshops

Industries Served

  • gas, electrical and water utilities
  • home builders and construction
  • equipment manufacturers and service teams
  • field service teams
  • engineering firms

Customers Include

  • Enbridge
  • Western Power (Australia)
  • Atco
  • Epcor
  • Brookfield
  • Shea Homes

Client Testimonials

We are always looking for ways to improve the customer experience and using ICwhatUC has done just that. Giving our customers another option to try and resolve a heating problem with our help remotely is very appealing. This tool can be used anywhere at any time, the possibilities are endless! The team at ICwhatUC have been wonderful to work with from implementation, support and more.

– Nicolette Locchelli, Director, Customer Care, ATCO Gas

“we are thrilled to be working with the ICwhatUC team to roll out their software to our Customer Service team.  Two things we value tremendously at Shea are safety and the customer’s experience.  ICwhatUC allows us to deliver on both of those with virtual visits that keep our homeowners and team safe while simplifying the experience for our customers and minimizing any inconvenience”

Chip Pennington, the National Vice President of Customer Experience and Quality Assurance
ICwhatUC, Inc. | Quartz Events Quartz Events

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