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Turn any message into actionable data. Build intelligent products, services and workflows to drive scalability and improve the customer experience.

Re:infer is a Conversational Data Intelligence Platform built for the Enterprise, it unlocks the value contained in conversational data for every team in the business to better understand the customer and serve them more efficiently.

Operated via a zero-code user interface Re:infer allows business, domain experts, and COE developers to create ML or NLP models quickly and at scale.

Extract process intelligence, customer experience, and automation opportunities to drive revenue, operational efficiency, and cost reduction.

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Products & Services

Conversational Data Intelligence Platform
  • Support multiple business teams with a capability for analysing & automating communications.
  • Support Digital Transformation programmes with technical capability to automate business processes.
  • Connecting layers of API interoperability between communications infrastructure and data lake or workflow infrastructure.

Industries Served

Re:infer works across the enterprise within companies that have high volumes of communications data (email, tickets, chat, CRM notes etc.) and have Digital Transformation goals focused on;
  • Operational scalability
  • Optimising the customer experience
  • Responsiveness
  • Scalability
Strong adoption within;
  • Shared Services teams
  • Investment Banking
  • Commercial Banking
  • Capital Markets
  • Insurance
  • Telecoms
  • eCommerce

Clients Include

  • Hiscox
  • FarFetch
  • NatWest
  • UBS
  • Expedia

Client Testimonials

“Re:infer has transformed how we do business, and I know we’ve only scratched the surface of what it can do. We’ve saved time and resources that can now be put toward serving our clients better than ever.”

- Matt Churchill, Head of Futures, Hiscox

“We completely shifted our collective mindset on what productivity looks like. People used to think it was defined by how many tasks they completed in a day. Now, they see it as how much value they add in a day.”

- Sarah Leach, Head of Broker Operations, Hiscox

“Re:infer’s platform lets us understand what our customers tell us – at scale. Ultimately it helps us make better product decisions.”

- John Veichmanis, CMO, Farfetch
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