British Army bomb disposal units in Iraq and Afghanistan did not receive training in Lean, Six Sigma, or any other process improvement methodology. However, they continuously improved their processes and equipment, often on an hourly basis. The lack in improvement methodology was more than compensated for by a very active continuous improvement mindset and extreme levels of delegation. This need for continuous improvement was driven by the knowledge that the enemy (eg Jaysh al-Mahdi, Al-Qaeda, the Taliban) were always watching what we did and improving their tactics (processes) and bombs (equipment) to defeat us. Quite literally, if we couldn’t iterate improvements faster than the enemy, people would probably die.

• How can a complex and regulated process, such as clinical drug development, be optimised at scale?
• What structures and ways of working can allow rapid process improvement and lay the foundations for implementation?
• The role of senior leadership in the journey from a functional-based to process-led

• Highlight the integration of new practices: the importance of new innovations
• Measure and track the economic value of these transformation initiatives
• What have been the common problems of rolling out a new strategy?

Asana’s analysis of over 13,000 employees found that misalignment and disengagement, fuelled by rising burnout and a lack of clarity at work, presents an urgent challenge to businesses today. After a year of disruption, Asana’s General Manager, EMEA Simon O’Kane will provide valuable advice for organisations that want to learn from recent challenges and begin building more resilient, adaptable, and engaging workplaces that will drive operational excellence.

• Understand how to create a process capable of driving change and developing skills
• How can organisations integrate new initiatives by analysing different data sets?
• What are the key stages of process identification, optimisation and evaluation?

• How can OPEX act as a tool to stimulate revenue and strategic growth?
• What investments help extend top line growth?
• How does OPEX relate to the service sector and customer experience?

• There’s nothing new but can Process Intelligence help us get there more quickly?
• What are the key challenges of implementing process excellence at scale?
• Top down or bottoms up – which approach works best?

IDG’s 2020 Cloud Computing survey revealed that strategic cloud migration is a top CIO priority. However, IT leaders also report they’re facing challenges in public cloud adoption. In this webinar, Rob Duffy, Head of Migration Practice at Cloudreach, and Barnaby Jeans, Senior Partner Development Manager at Microsoft join IDG to examine why and how companies should approach cloud migration to meet business objectives.

LEGO (Business Services) is building a Culture of Operational Excellence in a very LEGO way including storytelling to build understanding and connection – Swamp to Summit, change management does exist and why it is difficult and the BSO Journey so-far and what comes next…

*This video was originally filmed for the US IMPACT Smart Manufacturing and R&D 2021 Virtual Summit sister event.

• How can more autonomy and bold decision making be given to smaller teams?
• Assessing the impact of COVID: how can a new culture be implemented during a global pandemic?
• Understanding the successes and failures in creating a new culture

• Customer journey mapping – what it is and what it isn’t
• Developing a customer journey atlas and individual journeys
• Pain & gain points and the customer emotional journey
• Implementing improvements and measuring success

Covering how E2E Value Stream Mapping approach has been applied in Calyx, enabling identification of key pain points, improved understanding of the end to end process and driving a more collaborative approach.

• How can implementing VSM help improve processes and business decisions?
• What data sets are vital to ensure that the correct outcomes are made?
• How can culture be improved via this procedure?

TWI Job Instruction is the holy grail of standard work. Over the last 10 years it has slowly gained traction in the UK but is still underutilized as a tool and as the margins of improvement become more and more elusive, Job Instruction is a very practical, accessible and real tool that you can use in nearly all processes. From Healthcare, to Manufacturing, from Food to Fashion if there is a risk of variation in the process TWI JI can help all while protecting your balanced scorecard (Safety, Quality, Cost and Delivery). Mike is an approved TWI Trainer with 7 years experience in JI and a Masters in Lean Enterprise. This session will be highly visual and with lots of real applied examples.

• An understanding of how TWI JI can help you access hidden opportunities
• Practical examples of how its been applied in live manufacturing
• Its role in a system of improvement and why not everything needs absolute control

Lean improvement and crisis management do not go well together. In a climate of uncertainty, when cost reduction is a necessity sometimes fulfilled by reductions in workforce, how can we engage and motivate our people to think lean and improve their processes?

• Improvement and disruption are not mutually exclusive – in fact, disruption can help if managed appropriately.
• Inspire people to keep going – lead them through the change, know when to push boundaries and when to step back.
• Coach towards the end goal – this is a journey!